Terms & Conditions

PLEASE READ THIS CAREFULLY!

THIS CAN PREVENT NON-AGREEMENTS, QUESTIONS AND FACILITATE COOPERATION

FOR PAYPAL PAYMENTS DURING THE TIME WHILE AUTOMATIC CHECKOUT IS NOT WORKING :

CFTNORDER@GMAIL.COM
 

DEAR CUSTOMER, A NEW EMAIL ADDRESS WAS LAUNCHED FROM MONDAY 8/03/2021.
IT IS DESIGNED ESPECIALLY FOR COMPLAINTS ABOUT SHIPMENTS.
IT IS SUPPORTED BY THE BRITISH WHO WILL HANDLE WITH YOU COMPLAINTS.
I PERSONALLY WILL NO LONGER DO THIS BECAUSE YOU CAN SEE AFTER A CERTAIN PERIOD OF TIME, UK CUSTOMERS REQUIRE A SPECIAL TREATMENT THAT I DO NOT ALLOW MY CHARACTER OR MODE OF BEING.

WE HOPE A GREAT HOPE THAT THIS CHANGE WILL MAKE LIVING EASY FOR ALL OF US.

CFTN.CUSTOMERSERVICE@GMAIL.COM

 

1. Rules for placing orders.

Dear customers, placing an order on the site and selecting the payment function via a bank account does not automatically redirect you to payments, and also does not magically take this payment from your account, you must log in and enter the recipient's details:

Radoslaw Szymanski
sort code 04-14-50
bank acc 58 42 99 32

FOR INTERNATIONAL PAYMENTS :

PLEASE CONTACT ME DIRECTLY

Payment title, please!
Enter the order number from the store
If you use a friend's account, also add the order number.
Guessing who's who or reading the transfer title spoods / spiders / CFTN does not make my job easier: D

If you choose Paypal, you know, automatically convenient redirection and the rest goes downhill, but make sure that the amount has been sent from your account, otherwise you can expect an SMS from me to verify the payment.

PLEASE BE AWARE THAT PAYPAL HOME DETAILS WILL BE THE ONES USED AFTER PAYING THRU PAYPAL, NOT DETAILS FROM SHOP CART.
SORRY GUYS BUT TOO MANY CLAIMS DURING THE YEARS WITH LOOSING SPIDERS AND MONEY , DO NOT MIND TO GIVE FREEBIES, BUT WHEN I CHOICE :) 
 

2. Posting rules :

 

All orders placed between (every week same )
monday  and wednesday VERY MORNING  will be posted at wednesday 
All orders places between wednesday 8:00 AM  and monday 6:00 PM will be posted on tuesday 
in case of weeks where we get spider shows postage can be delayed .

THERES NO MORE MONDAY POSTAGE GUYS, ONLY IN VERY SPECIAL OCCASIONS.
VICTOR MY SON ATTEND SCHOOL SOO AS FAMILY WE ALSO NEED WEEKEND :)

ALSO, 24H DELIVERY DOESNT MEAN THAT ORDER WILL BE PACKED AND POSTED WITHIN 24H AFTER ORDER WAS PLACED, ITS NOT AMAZON GUYS, AND ITS NOT GROCERY SHOPING.
THIS IS A PLACE WHERE SPIDERS ARE BREED ,FEEDED AND TAKE CARE OF THEM, POSTING ANIMALS GO AS STRICTLY AS I CAN TO KEEP THEM SUPER HEALTHY AND ALWAYS ON TIME, BUT THOSE RULES ABOVE ARE APPLY NEARLY ALWAYS SO PLEASE BE AWARE OF THEM.
I DO UNDERSTAND EVERYONES HOPE TO GET NEW ADDICTIONS ASAP BUT THIS HOBBY LEARN PATIENCE AS FIRST SO SHOW ATLEAST A GOOD BIT :)


Posting Days: Tuesday  and  Wednesday with  24 ROYAL MAIL or RMSD for live animals or other options from shopping cart .

Postage fees:  (for live stock)
£10 Spring (includes extra insulation)
£10 Summer
£12 Autumn (includes sryro-box + extra insulation and heat pack if needed )
£14 Winter (includes heat-pack + styro-box + extra insulation)

DURING WINTER TIME, SHIPPING CAN BE POSTPONED TO ANY OTHER SUITABLE DAYS ACCORDING TO WEATHER 

3. Live arrival guarantee for Next Day Delivery only.

Conditions for DOAs (dead on arrival) for Next Day Delivery only (UK) :

Please ensure you film your unboxing on the same day you received your order to show any DOAs and message us with a picture of the DOA on my business card  immediately so we can help to rectify the situation. If you would like a replacement this will be shipped out in your next order with us. If a replacement is not available we will refund you for the cost of the DOA.

Live guaranty for EU orders 3-5 days( messages for more details)

4. Any replacements will be sent with your NEXT order.

5. We do not cover for Royal Mail delays.

6. Freebies are not refundable/replaceable.
(included anything over main amount of Mystery Box)

SMALL EASTER EGG FOR THOSE WHO READ T&c BEFORE THEY REALLY ACCEPT THEM  :)
IN COMMENT BOX  AT CHECKOUT WRITE "CFTN BECAUSE I CAN "
AND YOU WILL SEE NICE SUPRICE INSIDE YOUR ORDER :)

7. We accept deposits for orders (20% minimum) which can be held for 30 days. Please note that deposits are non refundable if you change your mind and cancel your order.

8. We do not replace unwanted tarantulas (and other livestock) under any circumstances.

9. Once you have paid for your order we are unable to change, cancel or amend your items.

10. Please ensure your postal address is correct as we can not be held accountable for these mistakes.

11. Non livestock orders can be returned within 7 days at customer’s cost, without any reason (in unused condition).


12. If by any chance stock is short and customer order those items, we do accept using substitutes as a very similar or just bigger /  smaller versions of those items/ spiders but always on the customer favouch with much higher total value .

13. OPENING PAYPAL CLAIM BEFORE ANY CONTACT OR AFTER CONTACT WHAT WAS SUCCESFULLY FINISHED WITH ANY AGREEDMENT WILL FACE ACCOUNT BLOCKADE + INFORMATION SHARED ( NON FRAGILE DATA)  ABOUT CUSTOMER DETAILS TO COMPANIES ASSOCIATED WITH US.
LETS RESPEC EACH OTHER GUYS, WE WORK SAME HARD OR HARDER THAN YOU TO MAKE THIS HOBBY NICE SOO PLEASE SHOW SAME LEVEL OF RESPECT WHAT YPU RECEIVED AT THE START.
 

14.  CFTN loyalty program !
As of Today every registered account gets 100 CFTN points for start (£5)
What that suppose to mean ? !
Every £1 spent on shopping at :
www.Creaturesfromthenorth.eu
gives you 1CFTN point *
Points balance can be checked on your account .
Points can be used to place order from your basket . **
In the nearest future there will be spiders available only for the points as a special bonus ! ( Most rare ones )
To summarise :
For every £100 spent in the online store you get 100 CFTN points .
100 CFTN points can be exchanged in your basket for £5
*postage cost not applying to this offer
** minimum order to pay via points is £50 .
Greetings
Radek
CFTN

Spider labels are as follows:

1fh = 1st moult

AF = Adult Female

SAF = Sub Adult Female

SAM = Sub Adult Male

MM = Mature Male

WC = Wild Caught

CB = Captive Bred

All sizes are in cm and measures the size of legspan or
body (carapace + abdomen)   thats will be described  (DC)  used mainly for females .

All sizes are +/- 0.5 cm   ( with legspan +/- 1cm)
All size difference if happen usually are covered by % of the price differenrt with some other spiderlings/ females.
Small size differences with females (one molt different) cant be a base for any claims.

We do not sell WC animals without notice. All WC will always have this label: (WC)

The tarantulas welfare is our main concern, we always send healthy tarantulas. We are unable to accept responsibility 24 hours after customers have received their delivery due to many factors out of our control.
In terms of specific cases , any granted refund will be made to YOUR SHOP ACCOUNT.